Control Claims.
Recover Supplier Costs.
Stop Fraud.
Manual warranty processes create financial leakage at every step — inconsistent claim approvals, missed supplier recoveries, undetected fraud, and disconnected dealer portals. NextGen Warranty closes every gap, automatically.
What manufacturers measure after deploying NextGen Warranty
Across automotive, agriculture, construction, and industrial deployments in North America.
Manual warranty processes are costing manufacturers millions — every year
For most manufacturers, warranty management still runs on spreadsheets, email threads, and ERP workarounds. The result is systematic financial leakage at every stage of the claim lifecycle.
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Inconsistent Claim ApprovalsWithout rule-based validation, approvals depend on individual reviewer judgment — creating inconsistency, over-payment, and dealer disputes.
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Supplier Cost Never RecoveredSupplier liability on defective parts often goes unidentified. Recovery claims are filed late, disputed, or never filed at all — leaving money permanently on the table.
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Fraud Goes Undetected Until AuditDuplicate claims, inflated labor hours, and phantom repairs are invisible to manual review at volume. Fraud is discovered months later — after payment has already been processed.
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Dealers Submit Claims BlindWithout a structured portal, dealers submit incomplete claims — generating rework, delays, and frustration that damages the network relationship.
Annual Warranty Cost Leakage — Typical Mid-Size OEM
Based on aggregate data from manufacturers processing 50,000–200,000 warranty claims annually.
Everything your warranty operation needs, in one system
Built specifically for manufacturers — not adapted from a generic service management platform.
Multi-Type Claim Management
Handle standard warranty, goodwill, campaign/recall, and supplier claims on a single platform. Each claim type follows its own workflow, policy set, and approval chain.
All Claim TypesPolicy-Based Validation Engine
Every incoming claim is validated automatically against your warranty policies — labor rates, parts coverage, claim windows, and regional rules. Approvals happen without human touch when policy is met.
Zero Manual ReviewAI Fraud Detection
Machine learning models analyze patterns across your full claim history — flagging duplicates, inflated labor, unusual dealer behavior, and mismatched part/failure combinations before payment is released.
Pre-Payment FlaggingSupplier Recovery Automation
When a claim involves a supplier-liable component, the system automatically generates the recovery claim and routes it directly to the supplier portal.
Automated RecoveryIntelligent Work Queue
Claims requiring human review are routed to the right reviewer based on claim type, complexity, amount, and dealer relationship status.
Smart RoutingQuality Analytics Dashboard
Drill into warranty data by product line, failure code, dealer, region, and model year. Surface patterns that indicate design defects before they escalate into recalls.
Engineering IntelligenceFull Audit Trail
Every action on every claim is logged — who approved, who modified, what changed, and when. The audit trail is immutable, exportable, and structured for regulatory review.
Compliance ReadyBuilt for every manufacturer operating a dealer warranty network
Deep operational knowledge of how warranty works in each sector.
OEM warranty management for passenger vehicles, trucks, and commercial vehicles. High-volume claim environments, dealer portal, campaign tracking, and supplier recovery.
50K–500K claims/year
Warranty programs for tractors, combines, planters, and precision ag equipment. Seasonal usage patterns and complex supplier components handled natively.
Seasonal Claim Patterns
Excavators, loaders, cranes, and heavy equipment. High-value component claims, site-based service documentation, and multi-tier dealer/rental networks.
High-Value Claims
Factory equipment, pumps, compressors, and production machinery. Long warranty periods, complex service contract overlaps, multi-site service delivery.
Extended Warranty Periods
NextGen Warranty enhances your ERP. It does not replace it.
Your ERP manages financials, inventory, and operations. It was not designed to handle the operational complexity of a dealer warranty network. NextGen Warranty fills that gap — with direct, bi-directional integration.
No manual data re-entry. Approved payments post directly into your ERP general ledger with correct cost center, part number, and supplier coding.
Parts and inventory sync. Claim parts validated against your live ERP parts master — eliminating claims for parts outside production range.
Pre-built connectors for SAP, Oracle, and Microsoft Dynamics. Custom connectors scoped during implementation at no additional development cost.
Supplier recovery transactions flow automatically. Recovery claims linked to supplier purchase orders in your ERP, eliminating reconciliation effort.
Warranty reserve reporting. Actuals vs. reserves visible in real time — accurate accrual data without waiting for month-end ERP extracts.
Common questions from manufacturers
Direct answers to what operations, IT, and finance teams ask before evaluating warranty management software.
Stop losing money on claims your system should have caught
A 45-minute product walkthrough is enough to show you exactly where your current warranty process is leaking — and what automated enforcement would recover.